When an incident occurs, the key to successfully managing the situation is acting fast and getting the right support at the right time. Policy documents are often filed away for the records, not daily use or reference, and finding the correct phone number to report an incident can be a hassle when ransomware has the system in lock-down. That is why we have developed our Cyber Incident Response app – providing policyholders with easy access to our 24/7 global cyber incident response centre.
With a focus on customer service excellence, our app is a crucial tool for incident management. At the click of a button, users can report incidents, notify claims and request urgent assistance at any time of the day or night. The app also includes a wide array of additional features including cyber and tech news, policy reference and incident response team coordination.
Having been previously recognised for our exceptional use of technology to improve customer experience, we felt it was time to prove our innovation chops once more and develop a game-changer in incident response management. We are confident the app will prove a valuable complement to our in-house team of specialists, one of the largest and most experienced cyber claims teams in the London market. We plan to further expand app functionalities over the year and look forward to sharing these updates with our partners.
Download the app today
The app is available for free on Apple iTunes and Google Play platforms. Simply search for ‘CFC cyber incident response’, and once downloaded, use our demo account to trial the service.
- User: DemoUser@cfcunderwriting.com
- Password: D3M0U53R
We are pleased to announce a new partnership with independent IT security solutions provider Blue Cube Security in a bid to continue to improve our risk management service provision for policyholders. From today, Insureds will be able to purchase top IT security software through Blue Cube by using their policy points on our Cyber Risk Management Portal. Blue Cube has extensive relationships with best of breed IT security vendors and allows CFC Insureds access to top class security management tools, with exclusive discounts on a wide range of products.
The first of these products to be available to CFC policyholders is Malwarebytes endpoint security, which offers key protection against malware, including ransomware. Malwarebytes is one of the most advanced endpoint security software programmes out on the market, not only able to block malware but also remove all traces of it from networks and devices. Zero-day exploits, one of the greatest risks to application across all operating systems, can also be prevented by the software.
Policyholders from any country can purchase a 25% discount or free trial, both of which options are handled by the experienced Blue Cube sales team. Registered Cyber Portal users can find out more in our ‘Tools’ section or head directly to www.bluecubesecurity.com/cfc for code registration and more information.